Payment Policy

Thank you for your purchase! Please read our payment policy carefully to understand the terms and conditions applicable to transactions made on our website. For any questions, please do not hesitate to contact our customer service. You can easily reach us via the Contact page; we will be happy to assist you.

Accepted payment methods

We currently accept the following payment methods:

Visa
MasterCard
American Express
Cartes Bancaires
Payconiq
Bancontact
iDeal
SEPA Bank Transfer
Alma

Payment security

The security of your payment is our top priority. We use industry-standard encryption technologies to ensure the security of your personal and financial information during the payment process.

Payment processing

We process payments immediately at the time of purchase.

Once your payment has been successfully processed, you will receive a confirmation email containing your order details.

Currency

Our website processes all payments in euros (EUR).

Failed transactions

If your payment is refused or fails:

Check that your card or MasterCard/Visa account information has been entered correctly.
Contact your bank or payment provider for more information.
Is the problem persisting? Contact our support team; we are here to help you.

Refunds and disputes

For any information regarding refunds, cancellations, or disputes, please consult our return and refund policy.

For more information:

If you have any further questions, please contact our customer service at the following address:

Atelier OEM+

Address: 31 Allée des Dryades, 36330 Le Poinçonnet, France

Phone: +33 782793625

Email: contact@atelieroem.fr

Customer support hours

Monday to Sunday: Open 24/7

Time zone: (GMT+01:00) Central European Time (Paris)