Refund policy

At atelieroem.fr, we offer custom-made steering wheels tailored to your vehicle, according to your choices and compatibility requirements. Please review our return policy before placing an order.

Right of withdrawal (European Union)

In accordance with European Directive 2011/83/EU and articles L221-18 et seq. of the French Consumer Code, you have a period of 14 calendar days from receipt of your order to exercise your right of withdrawal, without having to justify your decision.

Exception for custom products: In accordance with article L221-28 of the French Consumer Code, the right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalized. Accordingly, any custom-made steering wheel (choice of material, color, stitching, vehicle compatibility) is excluded from the right of withdrawal once production has started.

For standard non-custom products, to exercise your right of withdrawal, contact us at contact@atelieroem.fr before the 14-day period expires. Return shipping costs are borne by the customer.

Return eligibility criteria

Since many of our products are customized, made to order or configured for specific vehicle models, standard returns or exchanges may not be accepted once production has started.

Returns may be eligible in the following situations:

Incorrect item received
Item damaged on delivery
Manufacturing defect

Requests relating to personal preferences, compatibility errors reported by the customer or changes of mind about a purchase may not be eligible for a return.

Return period

Customers must contact us within 14 days of delivery to request return assistance for eligible orders.

For damaged, defective or incorrect items, customers must contact us within 48 hours of delivery and provide clear photos of:

the product
packaging
shipping label
the issue observed

Condition of the item

To be eligible for an approved return or replacement:

Items must remain unused and uninstalled.
Items must be returned in their original packaging.
All included accessories and components must be returned.

Products showing signs of installation, use, modification or damage after delivery may not be eligible for a return.

Return process

Contact customer service

Email: contact@atelieroem.fr

Please include:

order number
product details
reason for the request
Supporting photos, where applicable

Return notice

Our team will review the request and confirm whether the order is eligible for a return, a replacement or another solution.

Return instructions

If your request is approved, our support team will provide you with return instructions.

Refund process

Once the approved return has been received and inspected, eligible refunds will be processed to the original payment method.

Once the approved return has been received and inspected, eligible refunds will be processed to the original payment method within 10 business days.

Exchanges

Because products are customized and made to order according to vehicle specifications and customer choices, exchanges are not possible once production has started.

Non-returnable items

The following items may not be eligible for return:

custom-made products
custom configurations
installed or used items
items returned without authorization

Compatibility responsibility

It is the customer's responsibility to verify the compatibility of the product with their vehicle before placing an order. If needed, they can contact customer service before purchase.

Unless otherwise stated on the product page, airbag modules and certain original vehicle components may not be included.

Customer service:

Address: 31 Allée des Dryades, 36330 Le Poinçonnet, France

Phone: +33 782793625

Email: contact@atelieroem.fr

Customer support hours

Monday to Sunday: Open 24/7

Time zone: (GMT+01:00) Central European Standard Time (Paris)