Terms of service

OVERVIEW

This website is operated by Atelier OEM+. Throughout the site, the terms “we”, “us” and “our” refer to Atelier OEM+. Atelier OEM+ offers this website, including all information, tools, products and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing products from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including the additional policies referenced herein and/or available by hyperlink. If you do not agree to all of the terms of this agreement, you may not access the website or use any Services.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you confirm that you have reached the age of majority in your country or region of residence, or that you have given your consent to allow any minors in your care to use this site under your supervision.

You may not use our products for any illegal or unauthorized purpose, nor may you violate any applicable laws or regulations when using the Service.

SECTION 2 - PRODUCTS

We strive to present product information, specifications, compatibility details and images as accurately as possible. However, slight differences in appearance, finish, stitching, color, texture or configuration may occur depending on product customization, manufacturing updates, display settings or vehicle compatibility.

Some products offered on this site are customized, made to order or specific to certain vehicles according to the customer’s selections and compatibility requirements. Product images are provided for reference only.

The actual appearance of the product, materials, finishes, included components or configurations may vary depending on the options selected and the vehicle model.

Unless otherwise stated on the product page, airbag modules, electronic components, trims, buttons and original vehicle accessories are not included with steering wheel purchases.

Customers are responsible for verifying vehicle compatibility information before placing an order. If assistance with compatibility is needed, customers must contact us before purchase.

All product descriptions, prices, availability and specifications may be changed without notice at our sole discretion.

SECTION 3 - ORDERS

All orders placed on this site are subject to acceptance and availability.

We reserve the right to refuse, limit, cancel or modify any order at our sole discretion, including orders considered fraudulent, unauthorized or contrary to these Terms.

Orders for customized or made-to-order products may not be cancellable once production has started.

Customers are responsible for providing accurate billing, delivery and contact information when placing an order.

SECTION 4 - PRICES AND PAYMENTS

Prices displayed on the site may be changed without notice.

Unless otherwise stated, prices do not include taxes, customs duties, import fees or delivery fees.

By placing an order, you authorize us to charge the selected payment method for the total amount of your purchase, including delivery fees and applicable taxes.

SECTION 5 - SHIPPING AND DELIVERY

Delivery times displayed on the site are estimates and may vary depending on the product configuration, production requirements, carrier operations, customs procedures and the destination country.

Some products may require additional production or preparation time due to their customized or made-to-order nature.

We are not responsible for delays caused by carriers, customs procedures, weather conditions, force majeure events or any circumstance beyond our reasonable control.

The risk of loss and the transfer of ownership to the customer take effect once the order has been handed over to the carrier.

SECTION 6 - RETURNS AND REFUNDS

Returns and refunds are subject to our Return and Refund Policy.

Since many products are customized, made to order or vehicle-specific, standard returns or exchanges may not be available once production has started.

Customers must inspect products on delivery and contact us promptly in the event of a damaged, defective or incorrect product.

SECTION 7 - THIRD-PARTY SERVICES AND LINKS

Certain content, products, services or tools available on our site may include materials from third parties.

We are not responsible for examining or evaluating third-party content, websites, products or services and accept no liability for such third-party items.

SECTION 8 - INTELLECTUAL PROPERTY

All content available on this site, including text, graphics, logos, product images, site design, icons and other elements, is the property of Atelier OEM+ or its content suppliers and is protected by applicable intellectual property laws.

Any unauthorized reproduction, copying, distribution or commercial use of the site’s content is prohibited without prior written permission.

SECTION 9 - ACCURACY OF INFORMATION

We strive to ensure that all information provided on this site is accurate and up to date. However, occasional errors, inaccuracies or omissions may occur regarding product descriptions, prices, compatibility information, availability or delivery estimates.

We reserve the right to correct any error and to update information without notice.

SECTION 10 - PROHIBITED USES

You may not use the website or its content:

  • for any unlawful purpose
  • to violate any laws or regulations
  • to infringe intellectual property rights
  • to transmit malicious code or harmful software
  • to engage in fraudulent, abusive or deceptive activities
  • to interfere with the security or operation of the website

We reserve the right to suspend access to the Service in the event of a violation of these Terms.

SECTION 11 - DISCLAIMER OF WARRANTIES

The website, products and Services are provided “as is” and “as available”, without warranty of any kind, express or implied.

We do not warrant that the Service will be uninterrupted, secure, timely or error-free.

To the fullest extent permitted by law, Atelier OEM+ disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, durability and non-infringement.

SECTION 12 - LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Atelier OEM+ shall not be liable for any direct, indirect, incidental, special, consequential or punitive damages resulting from the use of the website, products or Services.

This includes, in particular, damages related to product compatibility issues, delays, loss of data, loss of profits or Service interruptions.

SECTION 13 - INDEMNIFICATION

You agree to indemnify and hold harmless Atelier OEM+, its affiliates, service providers, employees and partners from any claim, liability, damage or expense arising from your breach of these Terms or your misuse of the website or the Services.

SECTION 14 - GOVERNING LAW

These Terms of Service and any separate agreement under which we provide Services to you are governed by and construed in accordance with French law.

SECTION 15 - CHANGES TO THE TERMS

We reserve the right to update, modify or replace any part of these Terms of Service at any time by posting updates on this website.

It is your responsibility to check this page regularly to be aware of any changes.

SECTION 16 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to: contact@atelieroem.fr

Atelier OEM+

Address: 31 Allée des Dryades, 36330 Le Poinçonnet, France

Phone: +33 782793625

Email: contact@atelieroem.fr

SIREN: 918 388 885

VAT number: FR07 918388885

Customer support hours

Monday to Sunday: Open 24/7

Time zone: (GMT+01:00) Central European Standard Time (Paris)